General Terms and Conditions

One Account Per Player

  1. We allow only one (1) account per person, household, e-mail address, credit card etc. If more players wish to use the same account, exceptions can be made after proving the identity of all the connected account users.

  2. If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

  3. Players who create multiple accounts with sole intention of taking advantage of STAKES casino bonus promotions will not be eligible to receive any winnings made with the same bonuses. Furthermore, their accounts will be blocked upon recognition without prior notice.

Bonus Play-Through Requirements

  1. Since bonuses are essentially free money on your account, certain rules are imposed to avoid instant or near instant withdrawals. These rules are called “play-through”, “wagering requirement” or “rollover”, depending on the casino. The number accompanying these terms informs you how much money a player needs to place in bets before he/she can successfully make a withdrawal of the winnings made by playing with the bonus.

  2. Different games or game types contribute differently towards the play-through requirements, depending on the promotion. The games’ contribution is specified in the particular promotion’s Terms and Conditions. And of course our customer support is always up to date with all our promotions, so when in doubt you can always check what the requirements for specific bonuses are.

  3. Note that all bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all low-risk bets (for example betting on even and odd numbers at the same time in Roulette games) do not count towards fulfilling the wagering requirements.

  4. Some promotions require e-mail verification by either clicking on a link in the promotional e-mail or sending an e-mail to support. Players can unsubscribe from the promotional newsletter at any time.

  5. Until received bonuses are still active, bonus terms and conditions apply to the whole gaming account, including any funds waiting for withdrawal, but not limited to.

  6. A bonus is still active until the bonus wagering requirements are met.

Winnings Withdrawals

  1. Before the withdrawal is processed and paid to the player’s payment method of choice, the amount of all non-cashable bonuses that contributed to the winnings will be removed from player’s balance. If a player does not leave that amount on the balance, it will be deducted from the requested withdrawal amount. Winnings made on games that do not contribute to bonus specific play-through requirements will also be deducted from withdrawal amount.

  2. The minimum withdrawal amount is €20 (200kr, $20, £20, C$30), unless explicitly stated otherwise in the Terms & Conditions of any specific promotion. If a withdrawal is limited due to a specific promotion, any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is paid out.

Receiving Winnings

  1. STAKES reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service. Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a refund, or if the refund is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in STAKES in the past.

  2. In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer or Bank Draft. In this case all processing fees are player’s responsibility.

  3. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is €500 (5,000kr, $500, £500, C$750). For transactions within EU the minimum withdrawal amount processed with Wire Transfer is €100 (1,000kr, $100, £80, C$150).

  4. If STAKES mistakenly credits the player’s account with winnings that do not belong to the player, whether due to a technical or human error or otherwise, the amount will remain property of STAKES and the amount will be transferred from the Player’s account.  If prior to STAKES becoming aware of the error the player has withdrawn the funds that do not belong to him, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the player to STAKES.  In the event of an incorrect crediting, the player is obliged to notify STAKES immediately by email.

  5. STAKES will carry out additional verification procedures for any payout exceeding the equivalent of €2,000 (19,000kr, $2,000, £1,500, C$3,000). Nonetheless, STAKES reserves the right to carry out any such verification procedures in case of a lower payout to the player.

  6. Notices for withdrawals must be made via the Website. STAKES will not accept withdrawal demands made by telephone or by electronic mail.  Employees of STAKES are not permitted to bypass these instructions.

  7. For the player’s protection, in any twenty four hour period, the player may only withdraw the maximum amount of €2,000 (19,000kr, $2,000, £1,500, C$3,000) unless a larger amount has been agreed by prior arrangement.

  8. STAKES reserves the right to request identification documents for all withdrawals.

  9. Upon requesting a withdrawal of winnings exceeding €50,000 (470,000kr, $50,000, £40,000, C$70,000), STAKES reserves the right to payout the requested amount incrementally over 10 consecutive months, with one payout each calendar month.

  10. STAKES reserves the right to restrict payouts to €5,000 (50,000kr, $5,000, £4,000, C$7,000) per week.

  11. STAKES reserves the right to modify the credit card/ debit limits and/or refuse to process any withdrawals/ deposits.

  12. STAKES finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

  13. If player accidentally makes a deposit and would like to “undo” it, this is possible only upon player’s explicit request and under the condition that there was absolutely no gaming activity on the player’s account after the deposit was made. Additionally, if player is requesting refunding of a deposit to a credit card, payment processor requires this to be done within 12 (twelve) hours after the first deposit was made.

  14. In the event that the STAKES deems in its sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on the site or by support operators, STAKES shall have the right to block or terminate your account and in such circumstances, STAKES shall be under no obligation to refund to you any funds that may be in your account.

  15. Players who deposited with all available payment methods other than credit cards not enrolled in 3D secure program (Verified by Visa, MasterCard Secure Code) are not required to verify their accounts with documents until their total withdrawal sum reaches €2,300 (20,000kr, $2,300, £1,800, C$3,400).

  16. Note: The deposit amount needs to be wagered one time on any of our products before it can be withdrawn.

Restricted Player Groups

  1. Players from the following countries are not allowed to open a player account and/or place any real money bets in the casino: Netherlands, United States and its territories and the United Kingdom.

  2. Players have to ensure they are aware of their local regulatory restrictions before registering an account on STAKES.   

Underage Gaming

  1. The registration of dishonest or inaccurate information about a player’s age will result in any winnings being forfeit and may also lead to civil and/or criminal prosecution.

Account Verification

  1. In order to be able to verify your identity, and for security and legal reasons, STAKES can request an ID confirmation at any time - you might have to provide documents, often with your first withdrawal or after several deposits.

    The requested documents are:

  • Copy of your ID card, driving license or passport

  • Copy of an electrical, gas or phone bill where your name + address are stated, at most 2 month old.

    Please also send us the following documents according to the payment method you use:

  • Neteller: Screenshot of your Neteller account (URL address, name and email will have to be stated)

  • Skrill: Screenshot of your Skrill account (URL address, name and email will have to be stated)

  • Bank transfer: IBAN/bank details (your name and number account will have to be stated)

  • Credit card: copy of your CC (two sides) - make sure you hide the 8 numbers at the front center and the CVV on the back.

    Documents must be sent to this email address: finance@stakes.com and will be processed as soon as possible.

Account Limits

  1. All requested deposit limits will be monitored by support and handled manually. Once the player reaches the desired limit, further depositing will be blocked. Support cannot prevent the player from making a single deposit that exceeds the desired deposit limit.

  2. STAKES reserves the rights to change the terms & conditions at any time without prior notice. Terms & conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in STAKES.

  3. STAKES reserves the right to close player accounts at its sole discretion without prior notice.

  4. STAKES reserves the right to cancel or alter any promotion or offer at any time without prior notice. STAKES reserves the right to bar a player from receiving the promotions at any time.

  5. Each promotion has its own terms and conditions which are published on the STAKES Promotions page under each promotion’s descriptive text. By participating in the promotions and/or accepting to receive the bonus/es offered by STAKES, the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions.

  6. In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of STAKES  Customer Support via email or live chat for a more detailed explanation. In case of any dispute, the decision taken by STAKES management is final.

  7. STAKES also reserves the right to amend, add or remove any of the bonus/promotional terms and conditions and in case of any changes; the date of the last updated version will be published at the bottom of these terms and conditions.

  8. Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates. In case of any differences in the terms and conditions between the English and the other languages displayed on the STAKES website, the English language version will always prevail.

 

This casino is operated under the License No. 1668/JAZ issued to Curaçao eGaming, Authorised and Regulated by the Government of Curaçao.

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