Responsible Gaming

STAKES has been established with a clear set of goals in mind; to provide a fun, secure and outstanding gaming experience.  We want our players to experience the excitement of a winning bet or a mad spin reward from our games, however when things go the other way, we provide ways and means to limit risks.  At STAKES you can customize your own gaming experience by setting personal gaming limits and cooling-off periods.     

Underage player policy

Players under the age of 18 are not permitted to open an account and place any bets at STAKES.  We perform regular players’ identity and security checks to prevent underage activity on our site.  To prevent the possibility of a child/minor accessing our site, you can use specialized filtering software such as; www.NetNanny.com and www.CYBERsitter.com

Someone you know might need help

If you have concerns about someone you know, a friend or perhaps a family member that might have a gambling problem, please contact our support at Live Chat or email us at support@stakes.com and we will be happy to assist you immediately and with the utmost discretion.  

When gaming is abused and entertainment is no longer the goal

STAKES offers various options to prevent this from happening and to avoid players from reaching a stage when gaming is abused. 

STAKES has your well being at heart, first and foremost.  To this end we provide our players the possibility to limit their gaming activity through the cashier - my profile section at any time when logged in or otherwise by simply contacting our support team via e-mail or Live Chat.

You may choose at your discretion to:

  • Limit the amount you are allowed to place in a single betting round. If you try to place a bet higher than this set limit, the system does not allow you to place the bet.
  • Limit the amount you are allowed to lose during any day period selected by you. If you reach this limit, you will not be able to place any bet until your set-day time limit passes.
  • Set a maximum session time during which you are allowed to be logged in at the Website. After this period has expired, you will be logged out of the site and any game in progress is stopped.
  • Limit your ability to access your Account (log in) for an indefinite time in which your account will not be accessible again and your remaining funds are transferred back to your bank account.
  • Limit your ability to access your Account (log in) for a time period you choose, during which your account will not be accessible and your remaining funds will be frozen. You will be able to use them after the expiration of the time period you have defined or you can request your funds to be transferred back to your bank account.

All limitations mentioned above can be set through your player account - cashier my - profile section.

Any self-exclusion request would be valid exclusively for the brand you are currently a member of (i.e: www.stakes.com) and does not include other casino websites operated by us.

Reaching out

Take action now if you need help.  The below mentioned independent organisations offer professional assistance on responsible gaming:

GamCare / GordonHouse / GA / Gam-Anon

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